Innkeeper Job Description
When filling in for the General Manager, the staff person assumes these innkeeper responsibilities:
- Coordinating housekeepers so that early arrivals can check in
- Calling employees who are late for their shift
- Checking voicemail and responding
- Answering the phone
- Answering prospective guest emails
- Guest Check-in and Check-out
- Email a personalized "miscellaneous/Briar Rose Thank you" review request to checkouts that were happy with their stay. If you don't know the guest, write "no review request sent" in the internal staff notes.
- Taking care of guest needs and establishing guest connection (making tea, giving restaurant recommendations, etc.). Coordinating to make sure today's guest "special" needs are met (King bed conversion, moving luggage).
- Coordinating that urgent maintenance requests are taken care of (stopped toilets, flipping breakers, etc.). This may mean calling Gary.
- Greeting visitors and prospective guests
- Making cards for online and netrate reservations
- Verifying cleanliness, order, temperature and lighting of rooms that guests are checking into today
- Keeping counters, stove in the kitchen clear and clean
- Cleaning common areas
- When the situation calls for it, stepping in and helping with housekeeping, flowers, laundry and baking.
- Restocking kitchen, such as toilet paper and kleenex in cabinet over cookie jar, restock teas, refill honey bears, sugar (small jars for table and large jar for baking), flour, nuts, oats, cranberries, etc in cabinet to right of oven. Anything else you find that needs restocking.
- Make sure all flower and ikebana vases are filled with water.
Change water when necessary
- Pulling dead or almost-dead flowers from common areas. Better
NO flowers than dead flowers!
- Look around! What can be be dusted? Straightened? Re-organized? Cleaned up or out?